Privacy Policy
KlearWrists respects the privacy of clients who contact us, save watches or submit reservations. We collect only the information needed to respond properly and manage a discreet watch enquiry.
This policy explains how customer information is handled by KlearWrists in the course of operating this website and providing concierge service in Uganda.
Information we collect
We may collect your name, telephone or WhatsApp number, email address, city, delivery or collection preference, order notes, selected watches and enquiry messages.
If you upload or send images to KlearWrists as part of a private conversation, those images may also be stored for review and follow-up.
How we use your information
We use customer information to respond to enquiries, confirm watch availability, manage reservations, coordinate collection or delivery and keep internal records of client conversations.
We may contact you by phone, WhatsApp, SMS or email about watches you asked about, reservations you submitted or appointments you requested.
Sharing with trusted service partners
Where necessary, KlearWrists may share limited details with trusted local supply, delivery or payment partners to confirm availability, arrange fulfilment or complete a transaction.
We do not sell customer information as a mailing list or display customer details publicly.
WhatsApp, email and external services
When you contact KlearWrists through WhatsApp, email or another external service, that service may process your information under its own policies.
KlearWrists is responsible for how we use the details we receive, but we do not control the technical systems of third-party communication platforms.
Security and retention
Customer details are kept in the back office and are not shown on public pages. Access should be limited to people who need the information to serve the client.
Records may be retained for order follow-up, service history, dispute handling and business administration unless deletion is requested and retention is no longer reasonably required.
Your choices
You may ask KlearWrists to correct your contact details, stop marketing follow-ups or discuss deletion of your enquiry records where the business is no longer required to keep them.
Privacy questions can be sent to KlearWrists using the contact details shown in the footer.